Ordering and delivery

How much is delivery?

UK delivery is free on orders of £20 or more. Below £20, Royal Mail Tracked 48 is £3.45 and Royal Mail Tracked 24 is £4.99. See Delivery Information.

When will my order be dispatched?

Orders received before 12 noon, Monday to Friday, are dispatched the same day. Orders after 12 noon, at weekends or on bank holidays go out the next working day. Tracked 24 usually arrives the next working day after dispatch; Tracked 48 and free delivery usually take 2–3 working days.

How do I track my order?

We email you tracking details as soon as your order is dispatched. If you cannot find the email, check your spam folder or contact us.

Do you deliver outside the UK?

Not at the moment. We deliver to all UK addresses only.

Which payment methods do you accept?

We accept major debit and credit cards and Shop Pay. All available options are shown at checkout.

Our products

Where are your products made?

Our supplements are manufactured in the United Kingdom to GMP (Good Manufacturing Practice) standards.

Are your products suitable for vegans or vegetarians?

This varies by product. Suitability and the full ingredients list are shown on each product page under Ingredients.

How should I take my supplements?

Follow the directions on the label and on the product page. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

Can I take supplements if I am pregnant, breastfeeding or taking medication?

Please speak to your doctor or pharmacist before taking any food supplement if you are pregnant, breastfeeding, taking medication or under medical supervision.

How should I store my supplements?

Store in a cool, dry place out of direct sunlight, with the lid closed, and keep out of the reach of children.

Returns and help

Can I return an item?

Yes. Let us know within 14 days of receiving your order, then return the item unopened and in its original sealed packaging within a further 14 days. Full details are in our Returns Policy.

My item arrived damaged or is incorrect. What should I do?

Email info@vitathrive.co.uk with your order number and a photo, and we will replace it or refund you, including return postage.

How can I contact you?

Email info@vitathrive.co.uk or use our contact form. We aim to reply within one working day.